Omnichannel Support with AI:one agent, all channels
A single artificial intelligence agent handles phone calls, WhatsApp, video calls, and web chat. Shared context across channels, no information silos, and no need for your customers to repeat anything. The omnichannel experience your customers expect.
The problem: each channel is an isolated silo
Your company handles support via phone, WhatsApp, email, and chat. But each channel has its own agents, tools, and data. The result: frustrated customers who repeat their story in every channel, and teams working in the dark.
One AI agent, four communication channels
The same AI engine, the same knowledge base, the same customer context — in every channel. Start with voice and add channels when you're ready.
AI Voice — Phone Calls
Voice agents with artificial intelligence that handle and make phone calls with natural language understanding, human-like voice synthesis, and intelligent escalation. Proprietary telephony infrastructure with SIP trunks and numbers in over 60 countries.
AI WhatsApp Business
The same AI agent responds on WhatsApp Business with shared context. Send catalogs, images, documents, and interactive buttons. Automate responses, lead qualification, and post-sale support via the world's most used channel.
AI Video
Intelligent video calls with real-time transcription, automatic summaries, simultaneous translation, and sentiment analysis. Ideal for medical consultations, legal advice, visual technical support, and AI-assisted business meetings.
AI Web Chat
Intelligent chat widget for your website with the same AI agent that handles other channels. Contextual responses, transfer to voice or video with one click, and the ability to send documents, links, and interactive forms without leaving the chat.
This is how a real omnichannel journey works
A concrete example of how the AI agent guides the customer through multiple channels while maintaining complete context at each step.
The customer visits your website and inquires about a service in the chat
The AI agent responds instantly, qualifies the need, and offers to schedule a call.
The agent calls the customer at the scheduled time
With all the context from the chat, it explains the service in detail and resolves questions without the customer repeating anything.
Sends the commercial proposal via WhatsApp
Personalized document with the details from the conversation. The customer can respond to questions via WhatsApp.
Closing meeting via video call
The AI agent assists the human salesperson with real-time data, summaries of previous interactions, and closing suggestions.
Why omnichannel support with AI transforms your business
Unified Context
Each interaction is stored in a unified customer profile. The AI agent has instant access to the complete history: calls, messages, video calls, and chats. The customer never repeats information.
Seamless Channel Switching
The agent can start a conversation over the phone and continue it on WhatsApp without losing context. It can send a document via chat during a call or escalate to a video call if needed.
One Agent, Infinite Conversations
The same AI agent manages hundreds of simultaneous interactions across all channels. There are no waiting queues or downtime. The quality of response is the same at 3 AM as it is at 10 AM.
Omnichannel Analytics
Dashboard with cross-channel metrics: which channels your customers prefer, resolution rates by channel, most common escalation flows, average sentiment, and cost per interaction. Data to optimize, not to guess.
Regulatory Compliance
All interactions are recorded with timestamps, transcriptions, and metadata. GDPR compliance, call recording in accordance with regulations, and auditable logs for every action taken by the AI agent.
Multilingual Across All Channels
The AI agent supports over 20 languages across all channels. It automatically detects the customer's language and responds in their language, whether by phone, WhatsApp, video, or chat.
How to implement omnichannel AI with AMAI
Activate the first channel
Start with AI voice: set up your agent, connect your phone number, and define conversational flows. Operational within 24 hours with proprietary telephony infrastructure.
Add channels
Activate WhatsApp, video, or web chat when you're ready. The AI agent automatically inherits all existing knowledge base and customer context. No reconfiguration needed.
Unify and Optimize
Monitor omnichannel metrics from a single dashboard. Identify which channels your customers prefer, optimize escalation flows, and improve resolution at every touchpoint.
Frequently Asked Questions about Omnichannel AI
What is omnichannel AI and how does it differ from a contact center?
Can the agent switch channels during a conversation?
What channels are currently available?
How is context maintained across channels?
Does it integrate with my ticketing or helpdesk system?
Unify all your channels with a single AI agent
Request a free demo and discover how AMAI's omnichannel AI can transform your company's customer support. One agent, all channels, complete context, zero silos.
No commitment. No credit card required. Operational in 24 hours.