AMAI Voice vs 3CX — Cloud-Native AI vs PBX Software
3CX is a PBX software that ranks number 1 for 'AI receptionist' on Google Spain. AMAI Voice offers a real AI receptionist with native voice agents. We compare a traditional PBX with AI content vs a platform that truly integrates AI.
Self-Hosted Software vs SaaS with AI
3CX
3CX is a PBX software that you can install on your own server or in the cloud. It offers a complete telephony system with over 100 features: extensions, IVR, queues, video conferencing, live chat, and more. It has a large community of partners and resellers. Although its blog ranks well for terms like 'AI receptionist', its artificial intelligence functionalities are limited compared to AI-native platforms.
AMAI Voice
AMAI Voice is a cloud-native SaaS platform that requires no installation or servers. Its core consists of AI voice agents: virtual receptionists that handle calls with natural conversation, understand context, schedule appointments, answer questions, and intelligently transfer calls. It includes telephony, SIP Trunk, dashboard, and billing. No licenses, no maintenance, no server management.
Detailed Comparison
Feature by feature. No fine print.
| Feature | AMAI Voice | 3CX |
|---|---|---|
| Product Type | Cloud-native SaaS | PBX Software (self-hosted or cloud) |
| Installation | No installation (SaaS) | Requires server + configuration |
| AI Voice Agents | Yes, natural conversation with LLM | Not included |
| AI Receptionist | Yes, native | Well-ranked blog, limited functionality |
| Complete PBX | Essential features + AI | Complete PBX with 100+ features |
| Self-Hosting | No (cloud only) | Yes, full server control |
| Maintenance | Managed by AMAI | Client's responsibility |
| Updates | Automatic | Manual or scheduled |
| SIP Trunk | Integrated (FreeSWITCH) | Compatible with any trunk |
| Video Conferencing | Not included | Included |
| Management Dashboard | Included with AI analytics | Admin panel |
| White-label / multitenant | Yes, for distributors | Limited |
| Support in Spanish | Native | Community and partners |
| Pricing Model | Pay-per-use, no licenses | License per simultaneous calls |
| Community | Growing | Large and established |
Product Type
AMAI Voice
Cloud-native SaaS
3CX
PBX Software (self-hosted or cloud)
Installation
AMAI Voice
No installation (SaaS)
3CX
Requires server + configuration
AI Voice Agents
AMAI Voice
Yes, natural conversation with LLM
3CX
Not included
AI Receptionist
AMAI Voice
Yes, native
3CX
Well-ranked blog, limited functionality
Complete PBX
AMAI Voice
Essential features + AI
3CX
Complete PBX with 100+ features
Self-Hosting
AMAI Voice
No (cloud only)
3CX
Yes, full server control
Maintenance
AMAI Voice
Managed by AMAI
3CX
Client's responsibility
Updates
AMAI Voice
Automatic
3CX
Manual or scheduled
SIP Trunk
AMAI Voice
Integrated (FreeSWITCH)
3CX
Compatible with any trunk
Video Conferencing
AMAI Voice
Not included
3CX
Included
Management Dashboard
AMAI Voice
Included with AI analytics
3CX
Admin panel
White-label / multitenant
AMAI Voice
Yes, for distributors
3CX
Limited
Support in Spanish
AMAI Voice
Native
3CX
Community and partners
Pricing Model
AMAI Voice
Pay-per-use, no licenses
3CX
License per simultaneous calls
Community
AMAI Voice
Growing
3CX
Large and established
When to Choose AMAI Voice?
AMAI Voice is the best option if you identify with any of these scenarios.
You don't want to manage servers or licenses
3CX requires a server (physical or cloud), updates, SSL certificates, and ongoing maintenance. AMAI Voice is SaaS: no servers, no licenses, no maintenance. You register and start.
You want a real AI receptionist, not a blog
3CX ranks well for 'AI receptionist' on Google, but its product is a classic PBX. AMAI Voice offers real AI receptionists that handle calls with natural conversation and take actions.
You want to resell as a distributor
AMAI Voice offers real white-label and multitenant options. You can create client accounts, manage billing, and offer AI agents under your brand.
Your market is Spain or LATAM
AMAI Voice is optimized for Spanish with voice models tailored for accents and regionalisms. Native technical support in Spanish, without relying on local partners.
When to Choose 3CX?
Let's be fair: 3CX is a great option in certain scenarios.
You need to self-host your PBX for compliance
If your company requires telephony to be on your own servers for security regulations or compliance, 3CX allows on-premise installation with full control. AMAI Voice is exclusively cloud-based.
You need a complete PBX with video conferencing
3CX offers a PBX system with over 100 features, including integrated video conferencing, live chat, WhatsApp integration, and a mature ecosystem. If you need all those classic PBX functions, 3CX has them.
Frequently Asked Questions
Is AMAI Voice an alternative to 3CX?
Yes. AMAI Voice is a cloud-native alternative to 3CX for businesses seeking smart telephony with AI. While 3CX is a self-hosted PBX software, AMAI Voice is a SaaS platform that includes AI voice agents. No servers, licenses, or maintenance are required.
Does 3CX have an AI receptionist?
3CX publishes content about AI receptionists on its blog and ranks high on Google for those searches. However, 3CX's AI functionalities are limited to basic integrations with chatbots and automated responses. AMAI Voice offers native AI voice agents that engage in complete phone conversations with natural language understanding.
Which is easier to install, AMAI Voice or 3CX?
AMAI Voice is SaaS: no installation needed. You register, configure your AI voice agent, and start receiving calls. 3CX requires installation on a server (either on-premise or in the cloud), network configuration, SSL certificates, and ongoing maintenance. The setup curve for 3CX is significantly steeper.
Can I migrate from 3CX to AMAI Voice?
Yes. You can port your existing numbers and SIP Trunks to AMAI Voice. The migration eliminates the need for server and license maintenance. Our team will assist you throughout the transition process.
Is 3CX free?
3CX offered a limited free plan but has changed its licensing model multiple times. It currently has paid plans based on simultaneous calls. In addition to the license cost, you must consider server costs, maintenance, updates, and technical team time. AMAI Voice has a pay-per-use model with no hidden infrastructure costs.
Ready to Try AMAI Voice?
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