AMAI Voice vs Aircall — AI Agents vs Cloud Telephony per Seat
Aircall is a cloud telephony platform with $226M in funding and a user-based pricing model. AMAI Voice offers AI voice agents that eliminate the need to pay for seats. We compare two models: pay per person vs pay for intelligence.
Human Tools vs AI Agents
Aircall
Aircall is a well-known cloud telephony platform, with $226M in funding and an ecosystem of over 100 integrations. It is designed for sales and support teams that need powerful tools to manage calls: smart routing, recording, Power Dialer, and Aircall AI for transcription. Its model charges per user/month, meaning costs grow linearly with the team.
AMAI Voice
AMAI Voice proposes a different model: instead of providing tools to human agents, it offers autonomous AI voice agents that handle calls independently. You don't pay per seat; you pay for usage. An AI agent can manage the call volume of multiple human agents, 24/7, without sick days or vacations. It includes its own telephony, SIP Trunk, and integrated dashboard.
Detailed Comparison
Feature by feature. No fine print.
| Feature | AMAI Voice | Aircall |
|---|---|---|
| Main Focus | Autonomous AI voice agents | Cloud telephony for teams |
| Pricing Model | Pay-per-use, no user fee | From €30/user/month |
| Funding | Bootstrapped | $226M in funding |
| AI Voice Agents | Yes, fully autonomous | No, assistive AI |
| Transcription AI | Included | Aircall AI (addon) |
| Needs Human Agents | No for most calls | Yes, it's essential |
| Native Integrations | API + webhooks | 100+ integrations (Salesforce, HubSpot...) |
| SIP Trunk | Integrated (FreeSWITCH) | Not available |
| Virtual Numbers | Spain and LATAM | 100+ countries |
| Management Dashboard | Included with AI analytics | Included with team analytics |
| White-label / Multitenant | Yes, for resellers | Not available |
| Support in Spanish | Native | Available |
| Call Recording | Yes | Yes |
| Scalability | Unlimited (AI) | Requires hiring more agents |
| Main Market | Spain, LATAM | USA, Europe, global |
Main Focus
AMAI Voice
Autonomous AI voice agents
Aircall
Cloud telephony for teams
Pricing Model
AMAI Voice
Pay-per-use, no user fee
Aircall
From €30/user/month
Funding
AMAI Voice
Bootstrapped
Aircall
$226M in funding
AI Voice Agents
AMAI Voice
Yes, fully autonomous
Aircall
No, assistive AI
Transcription AI
AMAI Voice
Included
Aircall
Aircall AI (addon)
Needs Human Agents
AMAI Voice
No for most calls
Aircall
Yes, it's essential
Native Integrations
AMAI Voice
API + webhooks
Aircall
100+ integrations (Salesforce, HubSpot...)
SIP Trunk
AMAI Voice
Integrated (FreeSWITCH)
Aircall
Not available
Virtual Numbers
AMAI Voice
Spain and LATAM
Aircall
100+ countries
Management Dashboard
AMAI Voice
Included with AI analytics
Aircall
Included with team analytics
White-label / Multitenant
AMAI Voice
Yes, for resellers
Aircall
Not available
Support in Spanish
AMAI Voice
Native
Aircall
Available
Call Recording
AMAI Voice
Yes
Aircall
Yes
Scalability
AMAI Voice
Unlimited (AI)
Aircall
Requires hiring more agents
Main Market
AMAI Voice
Spain, LATAM
Aircall
USA, Europe, global
When to Choose AMAI Voice?
AMAI Voice is the best option if you identify with any of these scenarios.
You want to eliminate seat costs
With Aircall, you pay €30+ per user/month plus the salary of each agent. With AMAI Voice, you pay for usage: one AI agent handles hundreds of calls daily without seat costs.
You want to scale without hiring
Doubling your capacity with Aircall means doubling agents and costs. With AMAI Voice, scaling is instantaneous: the AI agent handles all necessary calls without hiring anyone.
You need 24/7 attention without shifts
An AMAI Voice agent takes calls 24 hours a day, 7 days a week. With Aircall, you need to hire shifts for nights and weekends.
You want to resell as a distributor
AMAI Voice offers white-label and multitenant options for resellers. You can offer AI voice agents under your brand, something Aircall does not allow.
When to Choose Aircall?
Let's be fair: Aircall is a great option in certain scenarios.
You need 100+ integrations out-of-the-box
If your stack includes Salesforce, HubSpot, Intercom, Zendesk, Slack, and many more tools, Aircall has native integrations ready to use. Its integration ecosystem is one of the broadest on the market.
Your model requires specialized human agents
If your calls require advanced human empathy, complex negotiation, or highly specialized knowledge that AI cannot yet replicate, Aircall provides the tools your human agents need to be more productive.
Frequently Asked Questions
Is AMAI Voice an alternative to Aircall?
Yes. AMAI Voice is an alternative to Aircall with a radically different approach. Aircall provides telephony tools for human agents to manage calls. AMAI Voice provides AI voice agents that handle calls without human intervention. If you want to reduce or eliminate the cost of human agents, AMAI Voice is the alternative.
Does Aircall have artificial intelligence?
Aircall has incorporated AI features like Aircall AI, which offers call transcription, automatic summarization, and sentiment analysis. However, these features assist the human agent: they do not replace the need for people to handle calls. AMAI Voice, on the other hand, offers fully autonomous AI agents.
Which is more expensive, AMAI Voice or Aircall?
Aircall charges from €30/user/month (Essentials plan), plus the cost of employees using the tool. AMAI Voice charges per use (pay-per-use) with no user fees. For a company with 10 agents at €30/month, Aircall alone costs €300/month plus salaries. One AMAI Voice agent can manage the same call volume at a fraction of the total cost.
Can I use AMAI Voice alongside Aircall?
Yes. Some companies use AMAI Voice to manage first-level calls (frequent inquiries, appointments, information) and Aircall for calls that require specialized human intervention. This way, they reduce the burden on the human team without eliminating personal interaction when necessary.
Does AMAI Voice have the same integrations as Aircall?
Aircall has an ecosystem of over 100 native integrations with tools like Salesforce, HubSpot, Intercom, Zendesk, and Slack. AMAI Voice offers a complete API and webhooks to integrate with any system, but its catalog of native integrations is smaller. If you rely on out-of-the-box integrations with many tools, Aircall has an advantage in this aspect.
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