Recording and Transcriptionof Calls with AI
Record every call, automatically transcribe it with AI, and turn your phone conversations into actionable data. Semantic search, sentiment analysis, automatic summaries, and complete regulatory compliance.
95-98% accuracy — transcription in over 20 languages
Your calls contain valuable information that you are losing
Thousands of phone conversations each month disappear without a trace. No record, no analysis, no learning.
No record of agreements
A customer says 'I was promised a 15% discount' and there's no way to verify it. Disputes without records are costly: 73% are resolved in favor of the customer due to lack of evidence.
Hours spent reviewing recordings
When you do record, finding a specific segment requires listening to entire calls. A supervisor spends up to 6 hours a week manually reviewing recordings.
Zero visibility on quality
You don’t know what your agents are saying, how they treat customers, or what objections are most common. Without data, improvement is impossible. You operate in the dark.
Risk of regulatory non-compliance
Sectors like banking, insurance, and telecommunications require call recording by law. Without a professional system, you expose yourself to fines of up to 600,000 EUR.
From audio recordings to business intelligence
We don’t just record and transcribe. We turn every conversation into structured, actionable data for your business.
Automatic call recording
Records incoming and outgoing calls when you turn recording on. High-quality audio, encryption in transit (TLS) and role-based access control.
Real-time AI transcription
Automatic transcription with 95-98% accuracy. Distinguishes between speakers (diarization), marks timestamps, and handles overlapping voices. Available in over 20 languages.
Intelligent semantic search
Search by concepts, not just words. If you search for 'angry customer about shipping', it finds calls where 'package delayed' or 'my order hasn’t arrived' were mentioned. Results in milliseconds.
Automatic AI summarization
Each call generates a 3-5 line executive summary with key points, decisions made, commitments taken, and next steps. Saves hours of manual review.
Sentiment analysis
AI analyzes the emotional tone of each call in real-time: positive, neutral, or negative. Detects frustration, satisfaction, or urgency. Generates automatic alerts on critical calls.
Automatic tagging
AI classifies each call by category (sales, support, complaint, inquiry), mentioned product, involved department, and urgency level. No manual intervention required.
Regulatory compliance and security
Designed to help you comply with the GDPR and the sector regulations that apply to you.
GDPR tools
Consent records, export of your data and deletion on request.
Encryption and security
Encryption in transit (TLS), role-based access control, two-step verification and an account audit log.
Retention and deletion
Recordings are kept for the period of your plan (90 days by default) and transcripts for 180 days, or your plan's period if longer. As the data controller you can ask for shorter periods or for deletion at any time.
Audit and traceability
Complete log of who accessed each recording, when, and from where. Exportable for internal and external audits.
AI Transcription vs Manual Transcription
| Feature | AI Transcription (AMAI) | Manual Transcription |
|---|---|---|
| Speed | Real-time | 4-6 hours per hour of audio |
| Accuracy | 95-98% | 97-99% |
| Cost per hour of audio | 0.10-0.50 EUR | 30-80 EUR |
| Simultaneous languages | 20+ automatic | 1 per transcriber |
| Diarization (who speaks) | Automatic | Manual, slow |
| Sentiment analysis | Included | Not available |
| Semantic search | Yes, by concepts | Plain text only |
| Automatic summary | Yes, with AI | Manual |
| Scalability | Unlimited | Hire more people |
How AI recording and transcription works
Automatic recording
Each call is automatically recorded with a consent notice. High-quality audio, encrypted and stored in the cloud.
AI transcription
AI transcribes the conversation in real-time, identifying who speaks, with timestamps and in the detected language.
Intelligent analysis
Automatic summarization, sentiment analysis, category tagging, and key topic detection. All without human intervention.
Search and act
Search any conversation by concept, export reports, sync with your CRM, and make data-driven decisions.
Frequently Asked Questions about AI Recording and Transcription
Is it legal to record phone calls in Spain?
What accuracy does AI transcription have?
How long are recordings stored?
Can I search within transcriptions by keywords?
Does it integrate with my CRM and business tools?
Start recording and transcribing your calls with AI
Request a free demo and discover how AI recording and transcription can turn your phone conversations into actionable business intelligence.
No commitment. No credit card required. Operational within 24 hours.