AI Voice for E-commerce24/7 Support and Sales
Your AI phone support agent that resolves 65% of inquiries without human intervention. Order tracking, returns, product recommendations, and upselling — available 24/7 with unlimited simultaneous calls.
Challenges that hinder the growth of your e-commerce
Phone support remains the preferred channel for complex inquiries, but scaling it with human agents is costly and slow. Here are the real challenges.
65% of calls: Where is my order?
Two-thirds of e-commerce support calls are order status inquiries. A human agent takes 4-6 minutes to resolve each one, creating queues and frustration.
Impossible seasonal peaks
During Black Friday, call volume multiplies by 5-10x. Hiring and training temporary agents takes weeks. The result: wait times of 20+ minutes and customers hanging up.
Costly and slow returns
The return process over the phone costs an average of 12 EUR per interaction with a human agent. With a 30% return rate in fashion, costs escalate quickly.
Abandoned cart without follow-up
70% of carts are abandoned. Proactive follow-up calls can multiply conversions, but they are too costly to execute with human agents at scale.
Your AI support agent that sells while resolving
AMAI Voice transforms every support call into a sales opportunity. Instantly resolves inquiries, processes returns, and recommends products — all in one natural conversation.
Instant order tracking
The customer calls, provides their order number or email, and within 5 seconds receives the updated status: preparing, shipped, in transit, delivered. With tracking number and estimated delivery date. No waits, no endless phone menus.
Automated returns
Verifies if the order meets the return policy, collects the reason, generates the return label, and sends instructions via email or SMS. The cost per return drops from 12 EUR to less than 1 EUR. Complex issues are escalated to a human with complete context.
Upselling and smart recommendations
Accesses the catalog and the customer's purchase history in real-time to suggest complementary products, inform about active offers, or help complete an abandoned purchase. E-commerce businesses that activate this feature report an average ticket increase of 15-25%.
Proactive follow-up on abandoned carts
Makes automated outbound calls to customers who abandoned their carts, offering help to complete the purchase, resolving product questions, or informing about personalized discounts. Recovers between 8% and 15% of abandoned carts.
Benefits for your online store
Measurable results from the first week. Lower support costs, more sales, better customer experience.
65% autonomous resolution
Two-thirds of calls are resolved without human intervention. Order status, shipping information, return policies, and FAQs, all resolved instantly by AI.
Cost per call: -90%
From an average of 8-12 EUR per call with a human agent to less than 1 EUR with AI voice. Savings multiply during seasonal peaks when temporary staffing costs soar.
24/7 support without increase
Full coverage 24 hours a day, 365 days a year, including late nights, weekends, and holidays. No night shifts or salary premiums. The customer always has someone on the line.
+15-25% average ticket
Smart product recommendations during each support call turn cost interactions into sales opportunities. Automatic upselling and cross-selling based on customer history.
Integrated with your store in less than 48 hours
No in-house development, no hiring agents, no changing your e-commerce platform. It's that straightforward.
We connect your online store
We integrate with Shopify, WooCommerce, PrestaShop, or your e-commerce platform. We configure access to the catalog, order statuses, return policies, and customized upselling rules.
We activate your AI support line
We connect via SIP trunk with your current phone system or assign you a dedicated support number. We configure call flows, languages, and escalation protocols.
Your AI agent starts resolving and selling
The AI voice agent handles each call, resolves order inquiries, processes returns, and recommends products. We monitor metrics and continuously optimize the resolution rate.
Do you need phone infrastructure for your e-commerce? Learn about our SIP Trunk service
Types of e-commerce that use AI voice
From fashion stores to B2B marketplaces, AI voice adapts to every online business model.
Fashion and online retail
Manages inquiries about sizes, availability, exchange and return policies. Recommends complementary outfits and automates the high return rate in the fashion sector (30-40%).
Grocery and online supermarkets
Handles inquiries about product availability, delivery time slots, substitutions, allergens, and issues with fresh orders. Immediate support for a sector with tight margins.
Marketplaces and outlets
Manages inquiries from multiple sellers, resolves disputes between buyer and seller, informs about flash sales, and assists in the purchasing process. Scales effortlessly during special sales.
Electronics and technology
Pre-sale technical support for product specifications, comparisons, and compatibility. Post-sale support for setup, basic troubleshooting, and warranty management. Reduces the return rate by 20%.
Do you need an AI receptionist for general inquiries? Learn about our AI receptionist
Looking to automate outbound follow-up calls? Learn about our AI voice agents
AI Support vs Traditional Call Center
An objective comparison for e-commerce managers looking to scale their support without multiplying costs.
| Feature | AI Support | Traditional Call Center |
|---|---|---|
| Availability | 24/7/365 | Limited hours or very expensive |
| Simultaneous calls | Unlimited | 1 per agent |
| Cost per call | <1 EUR | 8-12 EUR |
| Black Friday peak | Automatically scales | Hire temp staff (weeks) |
| Order status inquiry | 5 seconds automatic | 4-6 minutes manual |
| Return processing | Automatic, <1 EUR | Manual, 12 EUR/interaction |
| Upselling during support | Automatic and personalized | Depends on the agent |
| Languages | +20 native languages | 2-3 languages (extra cost) |
| Empathy in complex complaints | Limited (escalates to human) | High (if the agent is good) |
| E-commerce integration | Native (Shopify, Woo, etc.) | Requires additional development |
Frequently asked questions about AI voice for e-commerce
We address the most common questions from e-commerce managers evaluating the implementation of AI phone support.
Can AI check the status of an order in real-time?+
Can it process returns and manage incidents?+
Does it scale during peaks like Black Friday or sales?+
Can AI do upselling and recommend products over the phone?+
Does it integrate with my e-commerce platform and CRM?+
Learn more about this technology in our article: What is an AI voice agent?
Scale your support without scaling your costs
Request a free demo and discover how AI voice can resolve 65% of your support calls, process returns, and increase your average ticket — with unlimited simultaneous calls.
No commitment. No credit card. Integrated with your store in 48h.
Service developed by AMAI Solutions — AI voice technology for e-commerce.